LOL...He did great. I wanted to include his play-by-play, but it was just too much. A very short summary is this: he asked a bunch of questions and let the guy know his job was on the line if this didn't get fixed. He also pitched in to help the guy buy some cologne. I think that's what this guy did so well: (1) He asked a bunch of questions (I.e. curiosity), (2) he let him know that inaction would lead to a real consequence and (3) if offered to be a part of the solution. I mean, you can't do it much better than that, you know?
I’m interested to hear how he actually navigated the BO situation!
LOL...He did great. I wanted to include his play-by-play, but it was just too much. A very short summary is this: he asked a bunch of questions and let the guy know his job was on the line if this didn't get fixed. He also pitched in to help the guy buy some cologne. I think that's what this guy did so well: (1) He asked a bunch of questions (I.e. curiosity), (2) he let him know that inaction would lead to a real consequence and (3) if offered to be a part of the solution. I mean, you can't do it much better than that, you know?